Shipping Policy

Shipping Policy for Nordwood Concept

At Nordwood Concept, operated by Souf Smart Services, we strive to process and ship your orders as quickly as possible. Below are the details regarding our shipping process.

1. Processing Time

All orders are processed within 24–48 hours of being placed (excluding weekends and public holidays).
Orders placed after 2 PM (CET) on Fridays or over the weekend will be processed the following business day (Monday).

2. Shipping Time

After processing, standard delivery time is 5–7 working days depending on your location.
Please note that delivery times may vary depending on the shipping method and destination.

3. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
For orders within the European Union, shipping is calculated based on your country.
International Orders: If you are ordering outside of the EU, additional shipping fees, import duties, or taxes may apply depending on your location and local regulations.

4. Shipping Methods

We offer several shipping options, and you can choose the method that best suits your needs during checkout. You will receive a tracking number once your order has been shipped.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive an email with your tracking number and a link to track your shipment.
You can also track your order through your account on our website, if applicable.

6. Shipping Restrictions

We currently offer shipping to most countries worldwide.
Certain products or regions may have shipping restrictions, and we will notify you if we are unable to ship to your location.

7. Delayed Shipments

While we aim to meet the stated delivery times, unforeseen circumstances (such as extreme weather, holidays, or customs delays) may occasionally cause delays.
If your order has not arrived within the expected timeframe, please contact us at info@nordwood-concept.com and we will assist you in tracking the shipment.

8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us within 7 days of delivery for assistance.
We will work with the carrier to investigate the issue and offer a resolution, including a replacement or refund, as appropriate.

9. Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, and additional charges may be levied once the shipment reaches your country.
These charges are the responsibility of the customer. For more details on customs, please contact your local customs office.