Refund Policy

Refund Policy for Nordwood Concept

At Nordwood Concept, operated by Souf Smart Services, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a 30-day free return policy.

1. 30-Day Return Period

You have the right to return your order within 30 days of receiving your item, without providing any reason.

2. Free Returns

We offer free returns for all eligible orders.

  • You will not be charged any return shipping fees.
  • We will provide instructions (and if applicable, a return label) after you contact us.

3. Return Conditions

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include all accessories, manuals, and parts

We reserve the right to refuse returns if the item shows signs of use or damage not caused by us.

4. How to Start a Return

To initiate a return, please contact us at:

Include the following details:

  • Your order number
  • Reason for return (optional)
  • Photos (if the item is damaged or defective)

We will respond with return instructions within a reasonable timeframe.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval of your refund.

  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to your original payment method
  • You will receive the full purchase amount, including standard shipping costs (if applicable under EU law)

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue

We will offer a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or custom-made products
  • Items that cannot be returned for hygiene reasons (if opened)

(If applicable, adjust this section to match your actual products.)

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original order for a refund and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)

If you still have not received your refund, please contact us at:
info@nordwood-concept.com

10. Contact Information

If you have any questions about our Refund Policy, you can contact us:

  • Company Name: Souf Smart Services
  • Brand Name: Nordwood Concept
  • Address: Van Bosseplantsoen 24, 3317 PJ Dordrecht, Netherlands
  • Email: info@nordwood-concept.com

We’re here to make your experience with Nordwood Concept as smooth and risk-free as possible.