Terms of Service

Terms of Service for Nordwood Concept

Welcome to Nordwood Concept! These Terms of Service (“Terms”) govern your use of our website and services provided by Souf Smart Services (referred to as "we", "us", or "our"). By accessing or using our website at www.nordwood-concept.com (the “Website”) and/or making a purchase, you agree to comply with these Terms.

Please read these Terms carefully before using our Website.

1. Company Information

Company Name: Souf Smart Services
Webshop/Brand Name: Nordwood Concept
Registered in the Netherlands (KvK): 78757363
Registered Address: Van Bosseplantsoen 24, 3317 PJ Dordrecht, Netherlands
Email Address: info@nordwood-concept.com

2. Acceptance of Terms

By using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should refrain from using our Website and services.

We may update or amend these Terms at any time. When we do, the updated version will be posted on this page with a new effective date. Your continued use of our Website after any such updates constitutes your acceptance of the updated Terms.

3. Products and Services

Nordwood Concept sells a variety of products through our online store. We reserve the right to modify, discontinue, or update products and services without prior notice.

4. Ordering and Payment

Placing an Order: By submitting an order, you make an offer to buy products under these Terms. We reserve the right to reject any order for reasons such as product availability, errors in the pricing or description, or issues with payment processing.
Payment: Payments are processed through secure methods, and we accept a variety of payment options, including credit cards, PayPal, and other payment systems available on our Website.
Pricing: All prices are listed in EUR and include VAT unless stated otherwise. The final price, including shipping fees and taxes, will be calculated during the checkout process.

5. Shipping and Delivery

Delivery Locations: We offer shipping to most countries worldwide. Specific shipping restrictions may apply to certain products or locations.
Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order. Additional customs or import duties may apply depending on your country.
Estimated Delivery Time: Delivery times vary depending on the destination. For more details, please refer to our [Shipping Policy](link to your shipping policy).
Tracking: You will receive a tracking number once your order has shipped.

6. Returns and Refunds

As a customer within the EU, you have the right to return your purchase within 14 days from the date you received the goods for a full refund (excluding shipping costs), in accordance with EU distance selling regulations.

Return Process: To return an item, please contact us at info@nordwood-concept.com to request a return authorization. Returned items must be in unused, unopened condition, and in their original packaging.
Non-returnable Items: Some products may not be eligible for return, such as perishable goods or personalized items. For more details, please refer to our [Returns and Refunds Policy](link to your returns policy).

7. Intellectual Property

All content on our Website, including but not limited to text, images, logos, graphics, and designs, is the property of Nordwood Concept and is protected by intellectual property laws. You may not use any content without our prior written consent.

8. Privacy and Data Protection

We are committed to protecting your privacy. Please review our [Privacy Policy](link to your privacy policy) to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

No Liability for Damages: To the fullest extent permitted by law, Nordwood Concept is not liable for any damages, whether direct, indirect, incidental, or consequential, arising from the use of our Website, products, or services.
Product Liability: Our liability for defective products is limited to the replacement of the product or a refund for the purchase price, as permitted by law.

10. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by the laws of the Netherlands.
Dispute Resolution: In the event of a dispute, we encourage you to contact us directly at info@nordwood-concept.com. If we cannot resolve the dispute, it will be submitted to the competent courts in the Netherlands.

11. Customer Support

If you have any questions or concerns about your order or these Terms, please contact us:

Email: info@nordwood-concept.com
Phone: [Insert your customer service phone number, if applicable]

12. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms if the delay or failure is due to a cause beyond our reasonable control, including but not limited to acts of nature, governmental actions, wars, or other unforeseen events.